Frontier airlines customers seeking help or information must now deal with an online chatbot, social media channels or WhatsApp.
A number of airlines, including Frontier, have been forced to pay over $600M in flight refunds to passengers amid pandemic woes.
Starting last week, the ultra low-cost airline said it has transitioned to fully digital communications. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Those who need to speak to a live agent can use the carrier's 24/7 chat tool.
Frontier is known for its cost-cutting measures, such as charging for advance seat assignments and for carry-on bags that exceed the carrier's size rules. . Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents.
Deutschland Neuesten Nachrichten, Deutschland Schlagzeilen
Similar News:Sie können auch ähnliche Nachrichten wie diese lesen, die wir aus anderen Nachrichtenquellen gesammelt haben.
Frontier Airlines gets rid of telephone customer serviceFrontier said customers can text or use social media channels like WhatsApp.
Weiterlesen »
Accused Colorado Springs Gunman Anderson Aldrich And Their Mom Allegedly Used Slurs Toward Airline PassengersKDVR interviewed a woman who recalled that Anderson Aldrich's mother used an anti-Hispanic slur against her, and Aldrich made an anti-Black slur to another passenger while they deboarded a July flight.
Weiterlesen »
$32 tickets on offer during Spirit Airlines' Black and Yellow Friday saleSpirit Airlines is offering discounts on tickets and vacation packages through Tuesday for its Black and Yellow Friday sale.
Weiterlesen »
Airline Ditches Customer Service by TelephonePassengers can only text or reach out on WhatsApp or social media
Weiterlesen »
Ex-flight attendant shares how to get free drinks on a flightAirlines are constantly taking things away. So it's satisfying to claw back something, even if it's a $6 beer.
Weiterlesen »
Plane goes off runway at Waterloo Airport in Canada | CNNA Canadian airport 'will be closed to commercial traffic the rest of today' after a Flair Airlines plane 'exited the runway' Friday morning during its landing, the airport and the airline said in statements.
Weiterlesen »