Google asks Stadia owners to please not contact customer support about their refunds

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Google asks Stadia owners to please not contact customer support about their refunds
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Stadia refunds have begun.

The Stadia refund process has begun, and the good news is that most of you won't have to do anything: Google said it will attempt to"automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia Store." You will likely have to wait a bit, though, as Google warned that it'll take until mid-January to get through most of the process.

"We ask for your patience as we work through each transaction and ask that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time," Google said in theCustomers who have made 20 or fewer eligible purchases will receive a separate email notifying them of each individual refund, while those with 21 or more purchases will receive one email summarizing all refund attempts.

Google also confirmed that Stadia hardware owners will not have to return their devices in order to receive a refund"in most cases." It didn't specify what situations might not qualify for a no-return return, but said that"proof of the device may be required to process a refund in some cases." The Stadia Store is now closed and all commercial options, including subscriptions, have been disabled. Stadia itself will continue to operate until January 18, 2023, although Google warned that some gameplay issues could crop up,"especially for any games requiring commerce.

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