The owner told us to 'shut up'
“Shut up for a minute!” bellowed Franco Pardini at me, the owner of Franco’s at Thorpe Park in Leeds, who then went back to squabbling with waiters over the price of my bill.
Then around 35 minutes later, I arrived at the venue and it was busy with waiters darting across the venue. It seemed like there was a hurried atmosphere and it was difficult to flag anyone down. I expected him to come back and say they can’t do that but we can make it up in some other way. Like even just a can of Coke to sit down with while I waited.
He came back once again and the order had now climbed almost £4 over the price I had been expecting. I wasn't happy after I’d been waiting for my food for so long and the unpleasant atmosphere I’d had to endure up to this point. The manager came over again, and as I said before, he seemed like a nice guy and charged me £2 less than what I was supposed to have paid.
We were then waiting around for another five or 10 minutes, I can’t quite remember, and Franco came back and shouted over at his staff “Where’s this guy’s food?!” 'You got off lightly,' says Franco's son I later spoke to Franco’s son, who goes by Franco Junior, over the phone. He gave me clarity on why events transpired as they did, emphasising the busy night they were experiencing, the “honest” human factors at play and his father’s unwavering passion for his restaurant.
In regards to the overcharge, Franco Jnr said that it was likely to be due to the new menu but almost £4 seemed “a little high, I can only assume an honest mistake was made”.
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