Transport Secretary Mark Harper has said that train operators have been asked to withdraw plans to close railway ticket office after advice from watchdog Transport Focus
The UK government has told train operators to withdraw plans to close railways station ticket offices in England after a transport watchdog objected to plans for widespread closures. Plans to close the railways ticket office were brought forward by the Rail Delivery Group and train operators. Plans would have seen the vast majority of ticket offices in English stations closed, as well the Avanti West Coast ticket office in Glasgow Central.
We also have questions about how the impact of these changes would be measured and how future consultation on staffing levels will work. “Some train companies were unable to convince us about their ability to sell a full range of tickets, handle cash payments and avoid excessive queues at ticket machines.Passengers must be confident they can get help when needed and buy the right ticket in time for the right train.
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