Here's how cognitive science says you should lead virtual teams in a crisis:
“Anxiety is important to understand,” says Markman.
If anxiety is a natural emotion that members of your team are experiencing because they’re in a crisis state and can’t predict the future, then what’s a leader to do? “The worst thing you can do is fail to communicate,” says Markman. “And the reason for that is we will make things up in the absence of information. Both nature and the gossip mill abhor a vacuum.”
“Talk about the steps that you’re taking and the brain trust you’ve assembled that to create that plans that will move the organization forward,” Markman advises. “If people can trust the process that you’re communicating, it’s extraordinarily helpful when the outcomes are uncertain.
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