See exactly how to make a claim against HMRC after it failed to pay Child Benefit on time this week
Parents who were not paid their Child Benefit on time this week are now able to claim compensation from the government. The process can be done online and takes less than 10 minutes.
Now, any parent who incurred unexpected costs as a direct result of the late payment can claim the money back from HMRC. ‘If someone shows that they have incurred a direct financial loss because of a delayed payment, then we would provide redress proportionate to the circumstances.’ The form says: ‘Contact HM Revenue and Customs as soon as possible if you have a complaint about their service.’Here, click ‘complain online if you are an individual’ and on the next screen you will be asked to sign into your Government Gateway account, or create one.If you are resetting your password, you may then be asked some security questions, for example the amount of tax you paid on your last payslip, or details from your passport.
‘We have now fixed the problem and are putting measures in place to prevent this from happening again.’
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