. KPRC2Amy has what you need to know on the types of leaks the city won’t cover and what you should check on your own water bill to avoid extremely high bills like these. investigates drained kprc2 click2houston
Robert Gagon is a theology professor at Houston Christian University. During breaks, he goes back home to his family in Pittsburgh.
But last summer, while he was gone, the water department billed him more than $8,000 in about six weeks. When Robert Gagnon is in Houston at his small home near HCU, he doesn’t use much water, usually less than 1,000 gallons a month. He locked up and left for home in Pittsburgh last summer. For June, the bill showed he used 55,000 gallons. Nine days later on July 14, a second-meter read showed he used another 42,000 gallons.Customers feeling 'DRAINED' by surprise water bills. KPRC 2 Investigates met one college professor who was stuck with a $8,000+ water bill after a leaky toilet led to high water usage.Even though the city checked the meter twice in July, they didn’t alert him for a few hours, days, or even weeks. On Aug.
“And when we have specific instructions on ways to communicate, that is the only way that we can reach out to those customers,” said Houston Public Works Director, Carol Haddock.When Gagnon asked the city for some help reducing the bill, they told him to fill out a leak adjustment form.
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