Lowe's will not refuse to serve anti-mask shoppers in order to prevent aggressive outbursts, but the policy has store workers worried
But the non-enforcement rule has left many store workers feeling conflicted about a measure ostensibly established for their own protection. The employees who spoke with Business Insider largely indicate that, while the non-enforcement policy did shield them from aggressive confrontation, it also could potentially expose them to COVID-19.
The employee said that at her store, even top managers convened meetings without donning masks and the store's hand sanitizer stations often sat empty. "People simply do not attempt to do the right thing unless they think someone is watching or there are actual consequences," he said.
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