As restaurants struggle with a labor shortage, supply chain issues, the pandemic, minimum wage increases, and more, one San Diego business is turning to technology to survive. ABC 10News Reporter Jared Aarons shows how Tofu House is using a robot server to make it in San Diego.
SAN DIEGO - The newest employee at Tofu House on El Cajon Boulevard, near San Diego State University, can't take an order or refill a drink. Still, it's helping the restaurant overcome many of the hardships brought on by the pandemic.
"With the robot carrying out the food, now the only task the staff needs to do is put the food on the table," Nguyen says."It takes one or two seconds and gives them time to take care of other tables as well." Nguyen says he'll never fully replace his employees with a robot. He still needs humans as cooks and to take orders and interact with customers. But he realizes embracing technology is the future of the business.That's the message from SDSU Professor Ira Vouk. She wrote the book"Hospitality 2.0," and she says the service industry needs to evolve to survive.
"It's in your pocket. It's on your desk. It's in your home. You talk to Google. You talk to Siri. You talk to Alexa," she says."The customers are now much more trained to have a positive attitude towards these technologies that they're seeing in these in hotels, restaurants, and others."Nguyen says his sales have increased since adding the robot, as people have come to the restaurant to see it in action.
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