During the Enlightenment, Paris represented new ways of thinking. The ServiceNow Paris release represents a new way of working that they call the Connected Enterprise Sponsored by servicenow
, making it possible for people and machines to seamlessly share information, communicate, and get work done.
As a result, enterprise software is becoming less IT-focused and more user friendly. Part of that is the This trend isn't just about consumerization. , for example, enable line-of-business employees with limited or nonexistent programming skills to build workflow-based apps for their day-to-day tasks. While this capability has been around for years, innovation and adoption are skyrocketing in response to the COVID-induced necessity of digitization.
However, data is useful for more than just operational decision-making. One of the aspects of the Paris release I’m most excited about is its In process mining, algorithms look beyond the data in a system to the data around processes executed within that system.
The Paris release is indicative of the verticalization taking place within SaaS, as software providers re-orient to support how companies make their money.
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