Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.
The CEO of the Dallas-based carrier aid 90% of travelers have gotten their money back and the remaining 10% should get their refund in the next few days.Promotions, not job cuts, follow Southwest Airlines holiday chaos
Last month, a winter storm led to an operational meltdown that caused nearly 17,000 canceled flights over the busy holiday weekend. Southwest Airlines said it plans to spend more than a billion to upgrade systems that were blamed for making the problems worse.Shareholders filed a lawsuit against the carrier last week, claiming it downplayed and failed to disclose issues about outdated technology that left it vulnerable during the bad weather.
The complaint called Southwest’s crew scheduling technology ineffective and argued the issues caused the company’s stock to fall by more than 12%. While other carriers bounced back from the Christmas winter storm, it took Southwest eight days to recover.
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Where does Southwest Airlines stand in getting refunds and bags to travelers?The Dallas-based airline has more than 3,000 people working on getting reimbursements out to customers stranded by nearly 17,000 canceled flights.
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Southwest Airlines CEO Bob Jordan describes the moment he knew a reset was necessarySouthwest Airlines CEO Bob Jordan discussed the cascading holiday cancellations that eventually forced the Dallas-based airline to call off nearly 17,000 flights
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Southwest Airlines outlines recovery from operations meltdown late last yearAfter thousands of Southwest Airlines flights were canceled at the end of last year, the airline is outlining its road to recovery.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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Southwest Airlines outlines recovery from operations meltdown late last yearSouthwest said it canceled more than 16,000 flights between Dec. 21 and 31, and lost between $725 to $825 million in revenue.
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