Customers’ complaints were mainly driven by how their complaints were handled, Ofcom said.
Virgin Media has once again topped the rankings of the most complained-about broadband, landline and pay-TV providers
Ofcom publishes complaints data every three months to help people compare providers when they look to shop around, as well as push providers into improving their services.Virgin Media received 20 complaints per 100,000 broadband customers between October and December, an improvement on the 32 per 100,000 recorded in the previous quarter.
Complaints handling was the cause of 43% of customer complaints against Virgin Media, compared with an industry average of 32%. O2 also came top of the list for mobile complaints, receiving seven complaints per 100,000, compared to the second-highest, Three, with four and an industry average of three.
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