Washington DC drags Amazon to court for 'stealing' delivery drivers' tips
the case and promised to return millions of bucks to more than 140,000 delivery contractors. The FTC claimed Amazon stopped stealing people's tips only when the biz titan realized it was under federal investigation.
As part of that settlement, the mega-corp admitted no wrongdoing. But the DC AG isn't happy about that."[Amazon] has thus far escaped appropriate accountability, including any civil penalties, for consumer harm," Racine said.
The attorney general claims Amazon violated CPPA by lying to shoppers about tipping delivery drivers, specifically by boasting that 100 per cent of the money would go to workers. Racine wants judges to sanction Amazon for every instance it violated CPPA in DC, and to issue a court order that would ensure the multi-billion-dollar multinational can never take drivers' tips again.
Amazon downplayed Racine's lawsuit and said it had already paid back money owed to drivers as part of the wider FTC settlement. "Nothing is more important to us than customer trust," Maria Boschetti, a Amazon PR spokesperson, toldin a statement."This lawsuit involves a practice we changed three years ago and is without merit – all of the customer tips at issue were already paid to drivers as part of a settlement last year with the FTC." ®
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