It was Vodafone, basically
can exclusively reveal that the"IT issue" behind the ongoing chaos at British Airways was due to problems with how its systems interact with the Vodafone platform.
Although the problem, which started yesterday, has since been fixed, the baggage system mixup was so severe that passengers were placed on flights without their, the airline was forced to switch to a manual baggage check process while engineers worked to resolve the issue. The memo states that due to an"ongoing technical issue relating to our baggage allocation system and how it interacts" with the Vodafone platform meant"a number of customer bags will not be traveling from LHR this evening.":"We've apologised to those customers who were unable to travel with their luggage due to a temporary technical fault that was outside of our control.
They added:"Many passengers who were visiting were frustrated that the lost baggage system is not designed to support having multiple possible destinations depending on itinerary and no timing on when baggage might arrive.
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